8 Best Practices For Building Performance Dashboards. What is a leaderboard in a call center?

A leaderboard is a large board that is used to display the rankings of competitors. It is often used in contact centers or sales environments to track performance against business goals, objectives, and KPIs.

LiveVox offers quality and performance monitoring solutions that accomplish the same ends as leaderboards with a robust quality management solution that includes everything you need to engage agents and optimize their experience, such as in-platform tools for supervisor communication, eLearning assignments, and flexible scheduling.

More Call Center Leaderboard Resources

Call Center Wallboard Monitoring Software | LiveVox Wallboards

Get real-time insight. Gain actionable visibility into your contact center operations and KPIs in one place. Configurable and agile dashboards. Design a series of custom dashboards with graphs, charts, or grids that include just the right metrics.

Top Opportunities for CX & Contact Center Leaders in 2022, Part 2: More Insights from Industry Experts – LiveVox

How will CX and contact center leaders recalibrate the customer and agent experience for the post-pandemic business environment? In this two-part blog series, we asked top industry experts to share their thoughts on the biggest opportunities for CX and contact center leaders in the year ahead. (Read Part 1 for additional views.)

The Qualities of a Great Call Center Manager | Livevox

Call center managers have a tough job to do. They need to have a strategic vision, make difficult decisions, and keep agents engaged and happy.

Great call center managers can align agents, resources, and systems to meet strategic goals. What are some qualities of great call center managers? What are their good habits and the actions they take every day to lead their teams, help them grow, and get noticed or promoted?

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.