What is IVR Surveys?

Interactive Voice Response (IVR) surveys are automated communications with respondents over the phone. IVR surveys can be conducted via inbound and outbound dialing. IVR surveys are usually pre-recorded, automatic messages. IVR surveys are usually opt-in based, where a customer is invited to participate in an evaluation at the start of a service call and then routed to the pre-recorded survey once their support interaction is complete.