Intelligent Engagement Platform

What is an intelligent engagement platform

An intelligent engagement platform is software that helps businesses create and manage customer experiences through the use of artificial intelligence to offer personalized interactions across multiple communication channels. Using an intelligent engagement platform, customer interactions are enabled by personalized customer journeys that can be managed, analyzed, and optimized via one platform. 

Examples of intelligent engagement platforms include omnichannel solutions that utilize conversational IVR, intelligent call routing with virtual agents, chatbots, speech analytics, sentiment analysis and agent assistance to guide interactions to the best possible resolutions. 


More Intelligent Engagement Platform Resources

Call & Contact Center Omnichannel Customer Experience Platform

Understand your customers’ needs better than ever before and quickly improve your omnichannel strategy and quality management programs with insights generated by LiveVox’s unified reporting and analytics.

Driving Customer Engagement Success in Fintech

Let’s look at some scenarios where customers need instant assistance while making a financial decision or mobile transaction- and why they would switch to a competitor for a more effortless experience. 

Ways Unified Customer Data Benefits Your Contact Center

A unified data platform combines all of your customer information into a single, centralized view. This means your fragmented data sources become one. Which in turn means no more searching across disparate systems or relying on others to pull information for you. 

CRM vs System of Record… What’s the Difference?

Details about your customers are imperative for establishing and maintaining a relationship with them. CRM software takes what was once a contact card with a few bits of information scrawled in the margin to a cohesive portrait of customers based on data.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.