Hosted Call Center

A hosted dialer is a contact center technology that is based in the cloud and offers multiple features to facilitate efficient calls between agents and customers. What is a hosted call center?

A hosted call center is also known as cloud call center and refers to customer engagement software solutions that are hosted by cloud providers and utilize offsite servers. 

Hosted call center services lower cost of ownership because they eliminate many overhead expenses. Cloud call centers and hosted call centers are terms that can be used interchangeably. Cloud services are a type of hosted software service. Hosted services include any system outside of the organization’s  onsite location.


More Hosted Call Center Resources

Cloud-Based Virtual PBX System for Call & Contact Centers | LiveVox

Close the loop across all of your locations and become a true full-service provider by incorporating our vast suite of offerings, including integrated CRM and ticketing systems.

What’s the Difference Between On-prem and Cloud PBX? – LiveVox

A cloud PBX system, also referred to as a hosted or virtual PBX, is a phone system that is located on the cloud. Cloud PBX systems don’t require equipment on-site except for VoIP phones, unless a company opts to use softphones.

What is a Hosted Dialer? | LiveVox

A hosted dialer is a great solution for your business if you want to update or expand your contact center, generate more sales, and offer better service to your customers.

What’s a Cloud-Based Contact Center? Software & Technology | LiveVox

You’re probably familiar with a traditional contact center setup, with a call distributor that disperses calls to agents, who answer them from their cubicles in a massive call center. The modern call center, however, is so much more than that, and it looks a lot different, too.

IVR Phone Systems: Pricing, Comparison, and Benefits – LiveVox

IVR phone system prices are impacted by several factors such as the number of lines you need, the features you add, and whether or not you decide on a hosted IVR or on-site IVR system.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.