Graphical User Interface (GUI), Call & Contact Center

Call Center IVR Graphical User Interface (GUI)

A GUI (graphical user interface) is a system of interactive visual components built into computer software. They use icons, menus, pick lists, and point and click drop-downs to let users manage actions within systems.

Graphical user interfaces such as those on customizable agent desktops, reporting tools like wallboards, and event ticketing systems make it easy for a user to understand and activate features. Graphical user interfaces (GUI) in contact center software let regular business users without software programming experience perform actions without the need to write a single line of code.


More Call Center GUI Resources

Contact Center Agent Desktop Software | Screen Pops (livevox.com)

Eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.

What is Call Flow in a Contact Center? Meaning, Process & Systems | LiveVox

Interactive guides and decision trees make this process even simpler than it sounds with just a couple of clicks.

Knowledge Management 101: Your Complete Guide for the Contact Center – LiveVox

Knowledge management tools are one of the essential ways contact center agents can facilitate faster and more personalized experiences. According to Microsoft, 72 percent of customers reported that when they reach out to a customer service team they expect the agent they are interacting with to already know who they are, what they have purchased, and have insights into their previous engagements. So customer expectations are higher than they’ve ever been before.

5 Tips for Live & Recorded Call Calibration – LiveVox

Call calibration is an important strategy to ensure managers, supervisors and QA teams are able to effectively evaluate agent performance and improve customer service.To continue the metaphor from above, call calibration makes sure everyone is using the same tape measure when conducting quality assurance.

4 Call Center Agent Soft Skill Training Methods (livevox.com)

Today the onboarding process looks a lot different than even a year ago. As call center management teams embraced remote work and distributed team models, the training process also took on a different look. 

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.