Quality Assurance, Call & Contact Center

LiveVox [Quality and Compliance Management / pair reviewing stats]

Contact center quality assurance is a systematic process of determining whether customer interactions and support service meet established benchmark requirements. Contact center quality assurance establishes and maintains set goals for delivering satisfactory customer service.

Contact center quality assurance software is used to monitor agent performance. It helps teams in understanding the customer experience, overcoming poor performance challenges, and optimizing future interactions. 


More Quality Assurance Resources:

Speech Analytics with Automated Quality Management | LiveVox

LiveVox Products | Contact Center Speech Analytics SpeechIQ® with Quality Management. An industry award-winning solution that closes the loop between speech and multichannel analytics, quality management, and agent performance.  Stories Testimonial Advanced Search Agent…

What is Contact Center as a Service (CCaaS)? Your 2-Minute Guide

CCaaS stands for Contact Center as a Service and is a cloud-based service that integrates software for the contact center. This is in place of on-premise services and is a great option for modern-day contact centers looking to scale up operations.

Using Speech Analytics Software to Scale QA in the Contact Center

Companies with contact centers that deliver excellent customer service reap the benefits of repeat customers and happy employees, and many of them use speech analytics software. It has been found that customer-centric companies were 60% more profitable than other companies that do not focus on the customer. It is worth it for customer service departments to invest in their agents and resources to be able to provide that level of service.

Why Your Contact Center Needs Speech Analytics

In today’s business environment, organizations are focused more on the consumer’s experience than ever before. With access to countless social media platforms and review sites, consumers have more in their arsenal to combat negative experiences – and cause companies…

LiveVox Phone Call Recording

Quality Assurance Call Recording Software Track Your Agent-Customer Interactions to Help Drive Performance, Quality, and Compliance in Your Contact Center Surface critical insights with LiveVox call and screen recording to drive operational efficiency and an improved…

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.