Automated Calling Software

LiveVox Automated Dialing. Definition of Automated Calling Software

Automated calling software is a type of software that call center agents use to make and receive calls. This tool works by automatically dialing numbers and connecting the person who answers to a live agent or to an IVR (interactive voice response system). Call centers use automated calling software to increase efficiency and maximize productivity during each shift. The software helps by eliminating the need to dial numbers manually one-by-one,  which adds up to a significant amount of time. 

Automated calling software can be programmed to dial numbers at random or from a specified list. Since the software connects only those customers who pick up the phone and bypasses busy signals and answering machines, agents spend more time focusing their efforts on high-value conversations. When answering customers are connected to an IVR, the system authenticates the customer and provides the reason for the call. If routine account maintenance is required, the customer can perform several of those tasks using the IVR. 

There are three different ways that automated calling software can be set to dial out. Predictive dialing improves productivity by dialing several numbers at once, connecting the first answering customer to a live agent. Progressive dialing works similarly to predictive dialing, except that it involves dialing only one number at a time. As soon as someone answers the phone, they are connected to a live agent. Power dialing only dials out when an agent is ready to make a phone call. This gives the agent time to revise a customer’s account before speaking with them. 

More Automated Calling Resources and Software Information for Call Center

Get Maximum Agent Performance With a Smart Autodialer System (livevox.com)

Make every second an ROI driver. LiveVox’s Automated dialer is ideal for high-volume use cases where the efficiency of your agents and the cost-per-call are key.

Automated Calling System: What is It? – LiveVox

An automated dialing system works by automating the process of making phone calls and sending text messages. The system will typically have a list of phone numbers that it will call or text. When the system makes a call, it will automatically dial the number and play a pre-recorded message. The system can also be configured to send out automated text messages. This feature is often found as part of a larger call center phone system.

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.