AI Solutions

What are AI Solutions?

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Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

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Artificial Intelligence (AI) solutions have emerged as transformative tools in the realm of contact centers, revolutionizing the way customer service is delivered. These advanced technologies leverage machine learning, natural language processing, and automation to enhance efficiency, improve customer interactions, and drive business outcomes.

In the context of contact centers, AI solutions encompass a wide range of applications and benefits:

  • Enhanced Customer Engagement
  • Predictive Analytics
  • Automated Ticketing
  • Sentiment Analysis
  • Customer Self-Service
  • Speech Recognition
  • Language Translation
  • Predictive Dialing
  • Call Routing
  • Knowledge Management

More AI Solution Resources for Call and Contact Centers

Artificial Intelligence (AI) for Call / Contact Centers – LiveVox

Scalable and customizable AI solutions including a generative AI chatbot, real-time Agent Assist, and Virtual Agents that rely on seamless implementation and enhance customer service across channels.

Cases of Predictive Analytics in the Call Center | LiveVox

Past customer behavior data and historical interaction information can be used to generate forecast reports that increase sales, revenue, and boost agent productivity.

Predictive analytics is great for customer retention initiatives and strategizing how to maintain existing customer relationships, but there are many more creative uses for it in call centers

Predictive analysis lets you identify potential events and either avoid or leverage them. Being one step ahead has a significant impact in customer service organizations, no matter what industry you work in.

Did you know?
Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit or call one of our specialists at (844) 207-6663.

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