Agent Desktop

what is an Agent Desktop?

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What is an Agent Desktop?

An Agent Desktop is a crucial component of modern contact centers, often described as the nerve center for customer service operations. Contact centers are centralized hubs that handle customer interactions across various communication channels, such as phone calls, emails, chats, social media, and more. Desktops are specialized software applications or interfaces that provide customer service representatives (agents) with the tools and information needed to manage these interactions efficiently and deliver exceptional customer experiences.

Agent Desktops are indispensable tools in the world of contact centers. They serve as the foundation for efficient and effective customer service operations by equipping agents and supervisors with the tools they need to excel. In a digital age where customer expectations continue to rise, the Desktop plays a pivotal role in meeting those expectations and delivering top-tier customer service.

More Agent Desktop Resources

Customizable Desktop for Call & Contact Centers | LiveVox

Modify agent desktops based on roles and select the data fields and layouts needed to address customer needs. Pull in 3rd-party data for a seamless agent experience.

How to Run a Call Center: What Should Agent Desktops Have? – LiveVox

A more robust customer service contact center with seamless omnichannel orchestration can improve CX and operational efficiency throughout the customer journey. Many features make for a great agent, but let’s start with the essentials.

What Is an Agent Desktop and What Does It Do? (

A desktop is a software application that provides contact center agents with all the information they need to perform their customer-facing job functions. It includes a customer database, product information, and contact management tools. 

5 Call Center Challenges and How to Solve Them in 2023 (

Setting up a call center can be fraught with challenges, but by understanding the solutions to these five common problems, you can optimize your call center for success.

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Contact Center AI is easy to do with LiveVox - Get the AI Starter Kit

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit or call one of our specialists at (844) 207-6663.

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