The Total Economic Impact of LiveVox’s Contact Center Platform Powered by a Purpose-Built CRM

Wednesday, August 11th | 11 am PT / 2 pm ET
About This Webinar:
Running a contact center comes with its unique challenges, including managing high call volumes, tracking customer interactions across channels, complex regulatory ecosystems, low customer deliverability rates, and improving fragmented customer and agent experiences. If you’re like many of your peers, navigating these issues can be difficult, oftentimes resulting in delayed action and money being left on the table.
In this upcoming webinar, guest speakers Art Schoeller, Vice President & Principal Analyst and Nick Ferrif, Senior TEI Consultant from Forrester join us to discuss the commissioned Total Economic Impact™ study and:
- How contact centers are leveraging LiveVox’s integrated platform to achieve a 229% ROI and $8.7M net present value
- The risk-adjusted findings from the Total Economic Impact Study, conducted by Forrester Consulting on behalf of LiveVox
- What to expect from your contact center technology provider to ensure the strongest return on your investment.
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Featured Speakers
![Art Schoeller LiveVox [Art Schoeller / Vice President, Principal Analyst Forrester Consulting]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/03/Art-Schoeller-headshot2.png)
Art Schoeller
Vice President, Principal Analyst
Forrester

Nick Ferrif
Senior Consultant, Total Economic Impact
Forrester

Nick Bandy
Chief Marketing Officer
LiveVox

Boris Grinshpun
Vice President of Product Strategy
LiveVox







About LiveVox
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More
Source: Transform The Agent And Customer Experience Using Contact Center Solutions With A Built-In CRM, a commissioned study conducted by Forrester Consulting on behalf of LiveVox., March 2021
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