Company | Leadership Team
Meet Our Leadership Team
Our leaders are driving growth by turning an innovative vision into a cutting-edge, best-in-class product offering.
CEO and Co-Founder
Louis has dedicated over 25 years to developing innovative communications platforms. His passion to drive effective customer engagement forms the basis for our company vision and influences the ongoing evolution of the contact center industry.
EVP of Product Development and Co-Founder
Larry plays a key role in driving growth at Livevox by helping transform a great vision into a cutting edge, yet highly practical product offering. With a focus on culture and process in a dynamic work environment, he leads the critical collaboration between engineering and drives our partnership-focused business model.
EVP Worldwide Sales and Business Operations
Erik is an expert at driving growth in the cloud contact center space by creating strategic solutions for clients and ensuring every department works cohesively to implement them. Drawing from over 20 years of leadership, sales and operations experience, his approach has proven to drive success.
Mark helps our company and clients navigate the continually evolving regulatory environment. He works closely with numerous legal and business leaders across the industry, closely monitoring FCC rulings, court decisions and other developments to gauge their impact on contact center operations.
SVP, Human Capital
Linda focuses on strategies to achieve our competitive goals and reinforce our company culture, assuring all our employees have the support they need to bring their best thinking to our clients. She works closely with our leadership team to create and implement a robust organizational and human capital management strategy.
SVP, Technical Operations
Randy continues to set new benchmarks in cloud contact center technology security and stability. With over 35 years of evolving information technology experience, Randy has helped LiveVox’s cloud technology successfully support the needs of large, enterprise level operations.
Chief Marketing Officer
Nick has over 25 years of executive leadership experience in the marketing and technology space, serving private, PE-backed, and public organizations. He founded and developed the SpeechIQ product which was subsequently acquired by LiveVox in 2019.
SVP, Marketing Services and Chief Evangelist
Dusty channels his multiple years in the call center industry into being an enthusiastic advocate of LiveVox—a true evangelist of our services. Along with being a former LiveVox client, Dusty brings 25 years of experience in the contact center industry, working his way through college as an account rep for a national bank and on to VP and C-Level operations positions with various BPOs.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.