Company | Leadership
Meet Our Leadership Team
Our leaders are driving growth by turning an innovative vision into a cutting-edge, best-in-class product offering.
Louis Summe
CEO and Co-Founder
Louis has dedicated over 25 years to developing innovative communications platforms. His passion to drive effective customer engagement forms the basis for our company vision and influences the ongoing evolution of the contact center industry.
Larry Siegel
EVP, Product Development and Co-Founder
Larry plays a key role in driving growth at Livevox by helping transform a great vision into a cutting edge, yet highly practical product offering. With a focus on culture and process in a dynamic work environment, he leads the critical collaboration between engineering and drives our partnership-focused business model.
Erik Fowler
EVP, Worldwide Sales and Business Operations
Erik is an expert at driving growth in the cloud contact center space by creating strategic solutions for clients and ensuring every department works cohesively to implement them. Drawing from over 20 years of leadership, sales and operations experience, his approach has proven to drive success.
Gregg Clevenger
EVP, Chief Financial Officer
Gregg manages all the financial aspects of the company. He has been a CFO of public and private companies for nearly twenty years in the SaaS, traditional software, telecom and cleantech spaces after a ten year career as an investment banker with Goldman Sachs and Morgan Stanley in NY, Hong Kong and Singapore.
Linda Esperance
SVP, Human Capital
Linda focuses on strategies to achieve our competitive goals and reinforce our company culture, assuring all our employees have the support they need to bring their best thinking to our clients. She works closely with our leadership team to create and implement a robust organizational and human capital management strategy.
Mark Mallah
General Counsel
Mark helps our company and clients navigate the continually evolving regulatory environment. He works closely with numerous legal and business leaders across the industry, closely monitoring FCC rulings, court decisions and other developments to gauge their impact on contact center operations.
Nick Bandy
Chief Marketing Officer
Nick has over 25 years of executive leadership experience in the marketing and technology space, serving private, PE-backed, and public organizations. He founded and developed the SpeechIQ product which was subsequently acquired by LiveVox in 2019.
Randy Nelson
SVP, Technical Operations
Randy continues to set new benchmarks in cloud contact center technology security and stability. With over 35 years of evolving information technology experience, Randy has helped LiveVox’s cloud technology successfully support the needs of large, enterprise level operations.
Dusty Whitesell
SVP, Marketing Services and Chief Evangelist
Dusty channels his multiple years in the call center industry into being an enthusiastic advocate of LiveVox—a true evangelist of our services. Along with being a former LiveVox client, Dusty brings 25 years of experience in the contact center industry, working his way through college as an account rep for a national bank and on to VP and C-Level operations positions with various BPOs.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
