Company | About LiveVox
A Next-Generation Company
With over 20 years of cloud contact center expertise, LiveVox helps clients maximize their potential in an ever-changing business environment with a single view of the customer while also using battle-tested risk mitigation and security tools.
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A true omnichannel platform
LiveVox has been a change-maker in the contact center space since 2000. Our reliable, easy-to-use technology unifies Channels, CRM, and WFO capabilities to enable effective engagement strategies on communication channels of choice as well as quality management programs to drive performance.
Learn more about LiveVox’s next-generation contact center platform.
Solutions-oriented and operationally-focused
Our company was built to solve real-world problems. To ensure that we keep our customers top of mind, LiveVox solutions are focused on four pillars: improving the customer and agent experience, mitigating risk for our customers, and providing an easy-to-use platform.
Learn more about why companies choose LiveVox.
The LiveVox Way
The LiveVox Way is a combination of values that was created to ensure the preservation of our entrepreneurial culture as we build a strong growth company. It includes:
- Developing great people
- Marrying innovation and discipline
- A Data-Driven Innovation Cycle (DDI)
- Building sustainable competitive advantage
- Differentiating a cloud-first company.
Learn more about opportunities to advance your career at LiveVox.
In 2014 LiveVox received a majority investment by Golden Gate Capital, a private equity investment firm with over $15 billion in committed capital specializing in high-growth, platform-based companies.
Golden Gate Capital is committed to continuing and accelerating LiveVox’s growth in existing outbound markets as well as into global and inbound markets through product and service innovation, global infrastructure development, and partnership expansion.
Learn more about our financial strength by speaking to our experts.
Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.
“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.