Company | About LiveVox
A Next-Generation Company
With over 20 years of cloud contact center expertise, LiveVox helps clients maximize their potential in an ever-changing business environment with a single view of the customer while also using battle-tested risk mitigation and security tools.
The LiveVox Way
Read about the LiveVox Way and how it helps preserve our entrepreneurial culture as we build a strong growth company.
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A true omnichannel platform
LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our reliable, easy-to-use technology unifies Channels, CRM, and WFO capabilities to enable effective engagement strategies on communication channels of choice as well as quality management programs to drive performance.
Learn more about LiveVox’s next-generation contact center platform.
Solutions-oriented and operationally-focused
Our company was built to solve real-world problems. To ensure that we keep our customers top of mind, LiveVox solutions are focused on four pillars that are at the core of everything we build, say, sell, and service at LiveVox:
- Improving the customer experience
- Improving the agent experience
- Mitigating risk for our customers
- Providing an easy-to-use platform.
Learn more about why companies choose LiveVox.
The LiveVox Way
The foundation of how we work together is expressed in the LiveVox Way: a combination of values that guide what we do, what we invest in, and how we work together. The LiveVox Way was created to ensure the preservation of our entrepreneurial culture as we build a strong growth company. The LiveVox Way includes:
- Develop great people
- Marry innovation and discipline
- Data-Driven Innovation Cycle (DDI)
- Build sustainable competitive advantage
- Differentiated cloud-first company.
Learn more about opportunities to advance your career at LiveVox.
In 2014 LiveVox received a majority investment by Golden Gate Capital, a private equity investment firm with over $15 billion in committed capital specializing in high-growth, platform-based companies. Golden Gate Capital is committed to continuing and accelerating LiveVox’s growth in existing outbound markets as well as into global and inbound markets through product and service innovation, global infrastructure development, and partnership expansion. Learn more about our financial strength by speaking to our experts.
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.