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Company | About LiveVox

A Next-Generation Company

With over 20 years of cloud contact center expertise, LiveVox helps clients maximize their potential in an ever-changing business environment with a single view of the customer while also using battle-tested risk mitigation and security tools.

Brochure

The LiveVox Way

Read about the LiveVox Way and how it helps preserve our entrepreneurial culture as we build a strong growth company. 

LiveVox Brochure: About the LiveVox Way
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Centralized Compliance

A true omnichannel platform

LiveVox has been a change-maker in the contact center space since 2000. Our reliable, easy-to-use technology unifies Channels, CRM, and WFO capabilities to enable effective engagement strategies on communication channels of choice as well as quality management programs to drive performance.

Learn more about LiveVox’s next-generation contact center platform.

Cloud Security

Solutions-oriented and operationally-focused

Our company was built to solve real-world problems. To ensure that we keep our customers top of mind, LiveVox solutions are focused on four pillars: improving the customer and agent experience, mitigating risk for our customers, and providing an easy-to-use platform.

Learn more about why companies choose LiveVox.

Eliminate Data Silos

The LiveVox Way

The LiveVox Way is a combination of values that was created to ensure the preservation of our entrepreneurial culture as we build a strong growth company. It includes:

  • Developing great people
  • Marrying innovation and discipline
  • A Data-Driven Innovation Cycle (DDI) 
  • Building sustainable competitive advantage
  • Differentiating a cloud-first company.

Learn more about opportunities to advance your career at LiveVox.

Unify Conversations

Financial strength

In 2014 LiveVox received a majority investment by Golden Gate Capital, a private equity investment firm with over $15 billion in committed capital specializing in high-growth, platform-based companies.

Golden Gate Capital is committed to continuing and accelerating LiveVox’s growth in existing outbound markets as well as into global and inbound markets through product and service innovation, global infrastructure development, and partnership expansion.

Learn more about our financial strength by speaking to our experts.

Our Customers

Our customers use LiveVox’s easy-to-use contact center platform to deliver exceptional agent and customer experiences while reducing compliance risk.

BECU logo

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.