enable intelligent channel of choice

Multichannel that Empowers Consumers and Drives ROI

Optimize multichannel strategies leveraging the consumer’s channel of choice while addressing complex compliance requirements.
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Mass Campaign Communication

With LiveVox multichannel capabilities, an effective consumer campaign may include email and SMS, allowing you to increase contact rates, reduce costs and reach consumers on their channel of choice.

Transactional Contact

Agents are equipped with the ability to directly provide more information–send confirmations or follow-up details–via email or SMS during or immediately after a consumer call. This aids in accelerating performance and increasing consumer satisfaction.

Cross-Channel Analytics

Cross-channel analytics and business intelligence provides the critical insight needed to measure and drive ROI on multichannel campaigns by tracking call back attribution and other key data points.

KEY BENEFITS OF INTELLIGENT MULTICHANNEL

CHANNEL OF CHOICE

Leverage voice, email and SMS to reach the consumers on their preferred channel.

DRIVE ROI

Analyze data across multichannel campaigns to drive optimal performance.

EASY SELF-CONFIGURATION

Multichannel content and campaign creation made simple with a few clicks of a button.

INTEGRATED REPORTING

Cross-channel reporting enables call attribution and measurement of campaign efficiency.

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Success Story: CREDIT UNION USES INTELLIGENT EMAIL

Read how Texas Dow Employee Credit Union (TDECU) is leveraging email to drive member success and simplicity

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see intelligent multichannel in action yourself

For the full picture of what LiveVox can do for you, set up our in-depth Intelligent Multichannel demo.

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intelligent email solutions

Download our solution brief to learn more about our Intelligent Email solutions.

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get a tco analysis

Want to know how a cloud solution will affect your costs? Set an appointment to run our TCO calculator with our team.

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