With LiveVox multichannel capabilities, an effective consumer campaign may include email and SMS, allowing you to increase contact rates, reduce costs and reach consumers on their channel of choice.
Agents are equipped with the ability to directly provide more information–send confirmations or follow-up details–via email or SMS during or immediately after a consumer call. This aids in accelerating performance and increasing consumer satisfaction.
Cross-channel analytics and business intelligence provides the critical insight needed to measure and drive ROI on multichannel campaigns by tracking call back attribution and other key data points.
Read how Texas Dow Employee Credit Union (TDECU) is leveraging email to drive member success and simplicityread the success story
For the full picture of what LiveVox can do for you, set up our in-depth Intelligent Multichannel demo.