Configure blended agents to receive inbound calls at the click of a button to simply optimize performance. Robust reporting and smooth integrations with WFM, quality management (QM) and speech analytics tools.
Drive performance improvements by using outbound agents to take prioritized inbound calls, reducing down time, and scaling easily in the cloud as your business needs grow. Configure blended agents across any location for effective skills-based routing.
Advanced self-service capabilities include Automatic Callback, Schedule Callback and Speech Recognition that empower consumers, while allowing agents to focus on advanced service calls. LiveVox’s IVR includes PCI-focused Secure Payment Capture, and customer satisfaction tools for actionable insights.
“With LiveVox we decreased repeat callers by 44%, increased completed calls in IVR self service to 48%, improved completed payments by 30% and increased number of accounts handled by 23%.”
–Head of Customer Experience, Healthcare Contact Servicesread the success story
Take a look at how a blended inbound approach would work for you