W

Wallboards

Wallboards

A wallboard is another word for a dashboard. Wallboards are used in the contact center to showcase real-time information.

Workflow

Workflow

workflow is a designated path that outlines the processes and steps that tasks must follow in order to be completed.

Workforce Engagement Management (WEM)

Workforce Engagement Management (WEM)

Workforce Engagement Management is part of workforce optimization, or WFO. Workforce management software in the contact center is a combination of tools, strategies, and principles that help teams work more effectively while measuring progress.

Workforce Management (WFM)

Workforce Management (WFM)

Workforce management software (WFM) refers to the tools and processes an organization uses to manage, measure, and improve employees.

Workforce Optimization (WFO)

Workforce Optimization (WFO)

Workforce optimization and unified workforce optimization are business strategies that involve integrating solutions, processes, and contact center technologies.

Workload Management

Workload Management

Workload management is a capacity planning tactic that evenly distributes work among available resources within a team.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.