Quality Assurance, Call & Contact Center

Quality Assurance, Call & Contact Center

Contact center quality assurance is a systematic process of determining whether customer interactions and support service meet established benchmark requirements…

Quality Control Agent

Quality Control Agent

A quality control agent is tasked with assuring customer service quality in the call center. They monitor adherence to call center policies

Queue

Queue

A queue is a line or group of people waiting to be attended to. Call queues refer to the incoming calls on hold within contact centers.