Q

Quality Assurance, Call & Contact Center

Quality Assurance, Call & Contact Center

Contact center quality assurance is a systematic process of determining whether customer interactions and support service meet established benchmark requirements…

Quality Control Agent

Quality Control Agent

A quality control agent is tasked with assuring customer service quality in the call center. They monitor adherence to call center policies

Queue

Queue

A queue is a line or group of people waiting to be attended to. Call queues refer to the incoming calls on hold within contact centers.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.