Contact center quality assurance is a systematic process of determining whether customer interactions and support service meet established benchmark requirements…
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
A quality control agent is tasked with assuring customer service quality in the call center. They monitor adherence to call center policies
Contact Center Quality Monitoring Scorecards are performance metrics contact centers use to identify and improve internal agent performance and their resulting customer outcomes…
A queue is a line or group of people waiting to be attended to. Call queues refer to the incoming calls on hold within contact centers.
Contact Center Trends & News
Stay informed with our CX Leader Newsletter:
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.