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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

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Performance Metrics, Call Center

Performance Metrics, Call Center

Aug 9, 2022

Call center performance metrics are standards that leadership has in place for agents and the call center as a whole.

Phone Analytics

Phone Analytics

Aug 8, 2022

Phone analytics consist of data gathered from agent and customer interactions over the phone.

Phone Call Tracker

Phone Call Tracker

Jul 1, 2022

A phone call tracker is an application that call centers employ to keep track of every phone call interaction between customers and agents alike.

Power Dialer

Power Dialer

Jun 23, 2022

A power dialer increases efficiency by saving time for agents to focus on their calls and filling out any required paperwork after the call…

Private Branch Exchange (PBX)

Private Branch Exchange (PBX)

Jun 18, 2022

A private Branch Exchange, is a network of phones within a company that allows employees to make and receive calls.

Productivity

Productivity

Jun 18, 2022

Productivity in the call center is all about ensuring customers receive prompt responses to their inquiries and issues.

Providers, Call Center

Providers, Call Center

Jun 15, 2022

Call center providers are telemarketing companies that train and retain agents to make inbound and outbound calls on behalf of a client.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.