Call center performance metrics are standards that leadership has in place for agents and the call center as a whole.
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Phone analytics consist of data gathered from agent and customer interactions over the phone.
Phone Call Tracker
A phone call tracker is an application that call centers employ to keep track of every phone call interaction between customers and agents alike.
A power dialer increases efficiency by saving time for agents to focus on their calls and filling out any required paperwork after the call…
Private Branch Exchange (PBX)
A private Branch Exchange, is a network of phones within a company that allows employees to make and receive calls.
Productivity in the call center is all about ensuring customers receive prompt responses to their inquiries and issues.
Providers, Call Center
Call center providers are telemarketing companies that train and retain agents to make inbound and outbound calls on behalf of a client.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
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