P

Performance Metrics, Call Center

Performance Metrics, Call Center

Call center performance metrics are standards that leadership has in place for agents and the call center as a whole.

Phone Analytics

Phone Analytics

Phone analytics consist of data gathered from agent and customer interactions over the phone.

Phone Call Tracker

Phone Call Tracker

A phone call tracker is an application that call centers employ to keep track of every phone call interaction between customers and agents alike.

Power Dialer

Power Dialer

A power dialer increases efficiency by saving time for agents to focus on their calls and filling out any required paperwork after the call…

Private Branch Exchange (PBX)

Private Branch Exchange (PBX)

A private Branch Exchange, is a network of phones within a company that allows employees to make and receive calls.

Providers, Call Center

Providers, Call Center

Call center providers are telemarketing companies that train and retain agents to make inbound and outbound calls on behalf of a client.

Share this story

Keep Up-To-Date on the Latest Contact Center News

Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.