Natural Language Processing (NLP)

Natural Language Processing (NLP)

Natural language processing is a branch of AI that focuses specifically on distilling meaning from human language, be it spoken or written. 

New Customer Acquisition

New Customer Acquisition

New customer acquisition is any process that includes campaign efforts, lead generation, and marketing to attract and obtain new customers. 

Next-Generation Contact Center

Next-Generation Contact Center

Next-generation contact centers use a customer engagement model that expands business impact beyond the contact center.