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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

Natural Language Processing (NLP)

Natural Language Processing (NLP)

Natural language processing is a branch of AI that focuses specifically on distilling meaning from human language, be it spoken or written. 

Net Promoter Score (NPS)

Net Promoter Score (NPS)

Net Promoter Score (NPS) gauges customer loyalty, satisfaction, and likelihood to recommend a company’s service.

New Customer Acquisition

New Customer Acquisition

New customer acquisition is any process that includes campaign efforts, lead generation, and marketing to attract and obtain new customers. 

Next-Generation Contact Center

Next-Generation Contact Center

Next-generation contact centers use a customer engagement model that expands business impact beyond the contact center.

Contact Center Trends & News

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.