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Management, Call & Contact Center

Management, Call & Contact Center

Contact center management involves the way leaders go about managing their center and handling the activities to support customers and business operations…

Mass Email Service

A mass email service is a platform that sales agents use to send out bulk email messages. This service is easy to use and highly efficient. Call centers often use mass email service applications that are integrated into their CRM, allowing agents to seamlessly...

Messaging Marketing

Messaging Marketing

SMS messaging marketing is a short, text-based campaign delivered via text message or messaging app.

Messaging Platform

Messaging Platform

A messaging platform is a tool that contact centers can use to send out messages through different channels to customers. Examples include SMS, chat, and email. The platform can be integrated into an agent’s CRM for a seamless workflow. Messaging platforms provide...

Metrics, Call Center

Metrics, Call Center

Call center metrics are standards set by call center leadership teams to ensure that agents are providing quality customer service.

MIS Report

MIS Report

An MIS report is a management information system report. They are used to aggregate data from multiple business intelligence tools.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.