Key performance indicators in the contact center help managers track the health and success of their operation.Â

Key performance indicators in the contact center help managers track the health and success of their operation.Â
A knowledge base is a page on a company website that houses answers to all of the most frequently asked questions (FAQs) that customers may have.
A self-service knowledge center is a central place where customers can go to seek out answers and get help for themselves.
Knowledge management tools like knowledge bases are one of the essential ways contact centers can facilitate faster and more convenient experiences.
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LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.