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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

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Knowledge Base

Knowledge Base

Jun 23, 2022

A knowledge base is a page on a company website that houses answers to all of the most frequently asked questions (FAQs) that customers may have.

Knowledge Center

Knowledge Center

Jun 22, 2022

A self-service knowledge center is a central place where customers can go to seek out answers and get help for themselves.

Knowledge Management

Knowledge Management

Jun 21, 2022

Knowledge management tools like knowledge bases are one of the essential ways contact centers can facilitate faster and more convenient experiences.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.