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Knowledge Base

Knowledge Base

Jun 23, 2022

A knowledge base is a page on a company website that houses answers to all of the most frequently asked questions (FAQs) that customers may have.

Knowledge Center

Knowledge Center

Jun 22, 2022

A self-service knowledge center is a central place where customers can go to seek out answers and get help for themselves.

Knowledge Management

Knowledge Management

Jun 21, 2022

Knowledge management tools like knowledge bases are one of the essential ways contact centers can facilitate faster and more convenient experiences.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.