Key Performance Indicator (KPI), Contact Center
Key performance indicators in the contact center help managers track the health and success of their operation.
Knowledge Base
A knowledge base is a page on a company website that houses answers to all of the most frequently asked questions (FAQs) that customers may have.
Knowledge Center
A self-service knowledge center is a central place where customers can go to seek out answers and get help for themselves.
Knowledge Management
Knowledge management tools like knowledge bases are one of the essential ways contact centers can facilitate faster and more convenient experiences.