Latest News: LiveVox to Combine with NICE →

We Know Leading A Contact Center Has Never Been Harder
Our team helps you navigate change with easy-to-use cloud solutions tailored to your business, plus years of hands-on operational expertise.
Powering billions of omnichannel interactions every year
Industry-leading end-to-end SLA coverage
229% ROI and payback in less than 6 months*
*Forrester Total Economic Impact (TEI) Study
Providing 24/7 service, support, and resources (including holidays)
— Daniel Torres | Director of IT, PBFCM
— Matt Murphy | Director of Workforce Management & Dialing Operations, Best Egg
— VP | Workforce Management, Business Servicer
— Daniel Torres | Director of IT, PBFCM
— Edward A. | Business Analyst, Financial Services
— COO, Financial Services
— Director of Operational Strategies, Business Servicer












Industry Recognition
Recognized By The Contact Center Industry’s Leading Analysts

Ventana Research
LiveVox Named Exemplary Vendor

Infographic
What are the industry’s top analysts saying about LiveVox?

Forrester
The Forrester Wave™: Contact Center As A Service, Q1 2023

Forrester
Total Economic Impact
Meet customers on their channels of choice including Voice, Chat, SMS, and Email, with AI-powered self-service options that exceed expectations.

Outbound Dialing
- Four Manual And Automated Systems
- Performance And Efficiency Gains
- Compliance Risk Mitigation

Inbound Voice
- Self-Service Options
- Seamless Customer Journeys
- Boost Agent Efficiency


- Data-Led Campaign / Targeting Tools
- Cross-Channel Visibility / Reporting
- Interaction History In Full HTML

Webchat
- Real-Time Conversations
- Match Your Website’s Look And Feel
- Integrates With AI Chatbots

2-Way / Mass SMS
- Individual Or Bulk Messages
- Automate Using AI
- Compliance Controls


HTI®
- Like HCI®, But For SMS
- TCPA-Focused And Cost-Effective
- More ROI, Less Risk

360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time

Configurable Agent Desktop
- Single Pane Of Glass View
- Clean, Efficient User Interface
- Automatic Screen Pops


Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing

Agent Scripting
- Dynamic, Trigger-Based Scripts
- Get Agents Up To Speed Fast
- Guide Them With Key Info

Ticketing
- Track Tickets In Real-Time
- Across Channels And Departments
- All Linked In One View


Consent Management
- Verify Consent At Every Step
- Tailor Campaigns To Preferences
- Profiles Automatically Update

Workforce Management (WFM)
- One Unified Workspace For Everyone
- Smart Data For Smart Staffing
- Adjust Schedules On The Fly

Customer Journey Analytics
- 360° View Of Behavior Across Channels
- Optimize Strategies Based On Insights
- Fast Data Integration / No Disruptions


Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports

Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize

Coaching & eLearning
- Assign And Track Training Tasks
- Provide Highly-Detailed Feedback
- Measure Progress Over Time


Omnichannel CSAT
- Survey On Digital Or Voice Channels
- Automate Response Actions
- Integrates With Contact Center CRM
We Help You See Opportunity
And Then Seize It.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
