Privacy Policy

Web Privacy Policy

The purpose of this Privacy Policy is to explain how LiveVox Inc. (“LiveVox”), uses and protects any data collected through the LiveVox.com and info.livevox.com websites. This Privacy Policy only applies to data collected through the LiveVox.com and info.livevox.com websites, but not to the LiveVox customer voice portals, which are governed differently. LiveVox is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Collection And Use Of Your Information

When you visit our websites, we may collect certain information from you. This information falls into two categories: 1) personal information you voluntarily supply when you fill out forms on our websites as well as partner sites and 2) tracking information collected as you navigate our sites.

Personal Information You Provide to Us

We may retain and use for our business purposes (including to contact you, provide services to you, provide customer service and to send newsletters) personally identifiable information (PII) you provide to us such as your name, job title, job description, email address, company, and phone number.

Tracking Information

We may use technologies to track your use of our websites and tailor your web experience.

Use of Cookies on Our Websites

Cookies are small, unique strings of code stored on your computer that make it easier for you to use our site and help us improve site functionality and security. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them).

We may use our own proprietary cookies, as well as cookies hosted by third party vendors. These cookies include non-personally identifiable information that allows advertisers and content owners to provide a more customized web experience. They may be used to tailor content on our site as well as on sites you may visit in the future. They may collect data such as your browser type, your operating system, Web pages visited, time of visits, content viewed, and other clickstream data.

When you visit our web sites or open a marketing email you have received from us, we or one of our partners may place or recognize a unique cookie on your browser. These cookies, which do not contain personally identifiable information, enable us to send you messages about our services, customize our services and gather analytics about our web traffic. Additionally, emails we send to you may contain a bit of code known as a “web beacon.” This code helps us understand the time and date that a user has opened an email and when he/she has used a link within the email to visit a website, allowing us to collect analytics about our traffic, customize our services, and send you messages about our services. You can disable our web beacons by turning images “off” in your email client (e.g., Outlook, Outlook Express).

We may also use cookies to automatically collect information about your computer when you visit our sites, and automatically store it in log files. This may include the type of browser software you use, the operating system you are running, the website that referred you, and your Internet Protocol (“IP”) address.

Your browser may permit you to reject or delete cookies, but this may prevent the best end user experience on our website.

We May Disclose Your Personal Information as Follows:

We do not sell your personal information to third parties. We will share your personal information with third parties only in the ways that are described in this privacy policy.

Vendors and other Service Providers

We may use third party service providers for career, network, security, email, and hosting services. Suppliers and service providers are required by contract to keep confidential the information received on our behalf, and may not use it for any purpose other than to carry out the services they are performing for us.

Disclosure Required by Law

Under certain circumstances personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request or to any other third party with your prior consent to do so. If we are ever legally compelled to disclose your personal information to a third party, we will notify you with the contact information we have unless doing so would violate the law or a court order.

Disclosure of Non-personal information

We may share with third parties or service providers non-personally identifiable information about your use of our website, which could include demographics, interests, and other online habits.

Access, Control and Opt-Out

Simple and Quick Opt-Out:
If you wish to subscribe to our marketing and sales campaign emails, we will use your name and email address to send these messages to you. Out of respect for your privacy, you may choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at info@livevox.com.

Other Important Information

Security: We take the security of our data and client’s information seriously. We always take what we believe are reasonable precautions to protect against unauthorized access to our systems and to prevent data from being disclosed to unauthorized parties. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.

Business Transitions: If we ever go through a business transition such as a merger, acquisition, or sale of all or a portion of its assets, your personal information and non-personal information will likely be among the assets transferred. We will request an acquiring company or merger agreement to uphold the material terms of this privacy statement, including honoring requests for opting out of email subscriptions.

Links to 3rd Party Sites

Our website includes links to other websites whose privacy practices may differ from those of LiveVox. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Changes to this Policy

This Privacy Policy was last updated on June 28, 2017. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

If you have questions about this statement, please e-mail us at info@livevox.com or contact us at: Website Administrator, 655 Montgomery Street, Suite 1000, San Francisco, CA 94111