LiveVox - The Industry's First Integrated, Hosted Dialing Solution

Frost & Sullivan Awards LiveVox ‘Best Brand’ Among Hosted Outbound Customer Contact Solutions!

Frost & Sullivan recognizes LiveVox Inc. with the 2010 U.S. Frost & Sullivan Award for Contact Centers’ Choice: Best Brand of Hosted Outbound Customer Contact Solution in the U.S. Market, based on its independent research report 2010 U.S. Contact Center Market: Trends in Contact Center Strategies, Operations, and Technologies. Read more...

As Collecting Gets Tougher, Your Dialer Must Get Better

LiveVox delivers the power, precision, flexibility and control needed by credit and collection call centers.

LiveVox is the industry’s leading hosted dialer and combines a patented, carrier-class IP telephony infrastructure with a Software-as-a-Service contact center application.

Multiple outbound dialing options
Integrated ACD & CTI,
Inbound/outbound agent blending
Dynamic skills-based routing

Web-based GUI configuration
Robust campaign management
Integrated call recording
Customizable compliance tools.

LiveVox backs state-of-the-art technology with developers, support, dialer best practice and client service teams, while still giving you unprecedented control over a hosted solution.

The Four Pillars of LiveVox:

Efficiency
LiveVox can dramatically increase the productivity of your most expensive resource—your agents. Our patented, carrier-class SIP platform is built from the ground up to deliver unlimited call processing and scale. Because contact rates fluctuate, fixed-line hardware starves call center productivity each day.

Effectiveness
LiveVox provides the tools to get the most out of every contact. A fully integrated ACD is core of the LiveVox offering. LiveVox is the only hosted solution to deliver true blended agent campaigns backed with dynamic skills-based routing — without dialer license constraints.

Rapid Deployment
With world class support included, and a hosted architecture that eliminates downtime, LiveVox is truly a part of your organization like no other vendor. Our manage service approach and web-based GUI configuration tools allow you to adapt your collection strategies. Removing the hardware constraint drastically improves your ability to change.

Compliance
Compliance has never been more expensive or complex. Collection organizations face increased scrutiny, numerous state rules and the threat of tougher laws down the road. LiveVox delivers a flexible, table-driven compliance suite with manual dialing controls and integrated call recording to adapt as regulatory requirements change.