The Remote Tipping Point: Is work from home here to stay?
About This Webinar
Remote work has become a core aspect of contact center operations but the latest research indicates that there are disparities between how contact center managers perceive work from home and how it has actually impacted operational performance.
- The top WFH trends based on survey responses from 300+ contact center leaders and analyst research
- What these insights might reveal about the trajectory of WFH
- Key considerations to keep in mind when assessing your long-term approach to remote workforce management
- Operational tips you can leverage to empower your agents and drive better performance.