Check out all the insights and innovations happening in today’s modern contact center.
11 Ways A CRM Benefits the Remote Contact Center As a contact center leader, your top priority when transitioning onsite agents to work from home is to keep them productive & connected. But that isn’t the only challenge. You’ll also need to keep security &...
Ten Tips for Optimizing Your Remote Voice Agents The effects of COVID-19 continue to evolve on a day-by-day basis. With all the change and uncertainty going on right now, how do you ensure your business can maintain business as usual (or as close to it as possible),...
Evolving to an At-Home Agent Experience While many contact centers rely on traditional office setups, as the effects of the COVID-19 pandemic develop and we all work together to slow the virus' spread through social distancing, there could be an effect on how you...
Cities, states, and towns across the country are restricting business operations, closing schools, and encouraging self-isolation to slow the spread of the coronavirus. When social gatherings become a health hazard, some of us may be scratching our heads wondering how...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
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