Does it feel like your customers are everywhere these days? Table of contentsThe Current LandscapeThe ChallengesThe Power of a Single PlatformSingle View of the CustomerChannel Freedom Improves Customer SatisfactionOmnichannel Routing and Agent DesktopManage...
Voice
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
CRM & Voice Integration Connects the Dots for Improved CX
The power of a single conversation to build customer relationships is an idea that all sales and service teams understand. With the digital expansion of conversation venues, customers and sales teams have more opportunities for connection than ever across more...
Call Barging: What Is It and Why Should You Use It?
What in the world is call barging? And why is it something you should strongly consider implementing in your calling operations? No, call barging isn’t what happens when your spouse or kids unknowingly (or let’s be honest, knowingly) walk into the room when you’re in...
How Best Egg’s Move to a Single Platform Helped Unify the Customer Experience
Overview Best Egg is the consumer-lending platform developed and operated by Marlette Funding, LLC, a financial technology provider. Previously, Best Egg had multiple outsourced telephony vendors, each with their own platform, and didn’t have control over how they...
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.