Check out all the insights and innovations happening in today’s modern contact center.
Learn the 16 top-level metrics for texting in the contact center. Table of contentsOperationalizing SMS:Top-Level Metrics for Texting1. Texts per Conversation2. Text Cases per Agent per Day. 3. Deflections from Other Channels.4. Dedicated Agent Time (DAT).5....
Table of contentsSMS is the easiest way to communicate with customers, says dataHow SMS is being used for financial servicesHow SMS can benefit your contact centerFAQ SMS is the easiest way to communicate with customers, says data When you make your pitch, you’ll have...
A two-way SMS platform is one that incorporates outbound and inbound text messaging into a unified service. SMS is one of the fastest-growing channels for business communication. And it’s no surprise as SMS engagement and costs outperform the more traditional phone and email. Here are a few surprising stats:
Comparing the advantages of long code vs. short code messages? We’ve got you covered with this explainer, which breaks down the pros and cons of each SMS medium.
In the financial services industry it can be tough to differentiate your brand because, well, you’re not all that different. Chances are that you offer nearly the same services as most of your competitors do. So how do you stand out in a crowd and give your brand that...
Business texting etiquette is the set of norms and best practices that govern text communications for professional purposes. Professional texting etiquette can cover your messages’ content, like tone and language, as well as messaging logistics like frequency, send...
The way call centers approach customer engagement has changed. Gone are the days when phone calls ruled the call center. Business text messaging has been on the rise. Table of contentsHow Do Call Centers Use Text Messaging?Increasing a digital presence Providing...
As omnichannel evolves and changes the way contact centers support their customers, managers and decision-makers are increasingly challenged to one-up themselves and transform the service experience to meet always-changing preferences. So what does the ideal...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
