Check out all the insights and innovations happening in today’s modern contact center.
The telecommunication industry has always been on the cusp of change and 2022 has been a year that’s amplified that position. It is ever-evolving just as every aspect of the way humans communicate is. Our language, the medium we use to convey a message, our speaking...
You’ve probably heard the term so many times that you dismiss it as a buzzword. There’s a good reason for that; it’s been overused and its definition varies and continuously evolves. Ask ten people what a digital transformation is and how to achieve one and you’ll get...
The latest LiveVox Contact Center Survey data shows that digital transformation continues to accelerate, making it a top priority for contact centers in 2019. To succeed in the digital age, more and more contact centers are rethinking their legacy approaches,...
Are you an omnichannel contact center or a multichannel contact center? More importantly, what’s the difference? In this blog, we’ll shed light on what it means to be an omnichannel contact center, how it can benefit your business, and how to assess where you are on the journey to an omnichannel approach.
The healthcare industry has faced many challenges recently. We’ll discuss available solutions and opportunities to meet those challenges. Table of contentsTop challenges in healthcare & patient support improvementsMoving to telehealthPatient...
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
