In today’s dynamic and ever-evolving business landscape, BPOs continually seek innovative solutions to stay ahead of the curve. As they navigate the intricate balance between efficiency and competition, technology stands out as a pivotal force for change.
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Performant, a leading healthcare outsourcing services, was seeking a way to improve their competitive differentiator with accelerated implementation times and on-demand campaign changes. By turning to LiveVox, they more than doubled their speed-to-market.
Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%.
Read how Eastern, a BPO, lowered its cost of service, improved customer experience, and increased contact rates by 79% by creating conversations on SMS.
Learn how an The Office Gurus used speech analytics to lower average handle time for America’s leading home improvement retail company.
Learn how The Office Gurus used speech analytics to increase conversion rates for a leading home warranty company.
Contact Center Trends & News
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.