A Digital-First Strategy Simplifies Access to Healthcare
Centauri’s Medicaid specialists were able to easily engage with members over a digital channel and then seamlessly switch to a voice conversation for more complex and secure conversations.
New IVR Implementation Elevated the Customer and Agent Experience
By proactively partnering with LiveVox, the company was able to implement a new Interactive Voice Response (IVR) workflow with Natural Language Processing (NLP) technology powered by AI.
FinTech Lender Improves Omnichannel Engagement & Customer Satisfaction
American First Finance is a leading consumer lender with its main servicing center located in Dallas, TX. AFF provides lending services to a variety of industries including automotive, furniture, plumbing/HVAC, cosmetics, and flooring.
Telesales Shrinks New Business Implementation Time by 60%
Alorica needed a solution to optimize the customer experience and drive sales for a leading energy provider. Alorica had +8 years under their belt, running a successful seasonal program that assisted the energy company in achieving previous growth rates- but this year they wanted to do more.
