The ultimate goal is to use data to create an engagement strategy that triggers the fastest action along the customer journey with the most cost-effective channel.
Success Stories
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
How Royal Caribbean International transformed CX and agent workflows using SpeechIQ®
Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.
A Digital-First Strategy Simplifies Access to Healthcare
Centauri’s Medicaid specialists were able to easily engage with members over a digital channel and then seamlessly switch to a voice conversation for more complex and secure conversations.
New IVR Implementation Elevated the Customer and Agent Experience
By proactively partnering with LiveVox, the company was able to implement a new Interactive Voice Response (IVR) workflow with Natural Language Processing (NLP) technology powered by AI.
FinTech Lender Improves Omnichannel Engagement & Customer Satisfaction
American First Finance is a leading consumer lender with its main servicing center located in Dallas, TX. AFF provides lending services to a variety of industries including automotive, furniture, plumbing/HVAC, cosmetics, and flooring.
Telesales Shrinks New Business Implementation Time by 60%
Performant, a leading healthcare outsourcing services, was seeking a way to improve their competitive differentiator with accelerated implementation times and on-demand campaign changes. By turning to LiveVox, they more than doubled their speed-to-market.
Alorica Uses LiveVox to Build Delightful Customer Experiences With Data
Enterprise BPO optimized customer experience and increased year-over-year sales by 11% with easier access to customer data.
Credit Union Reduces Member Delinquencies by 23%
Texas Dow Credit Union (TDECU) reduced member delinquencies by 23% by incorporating Email based on channel preferences.
BPO Drives Digital Engagement and Increases Revenue
Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%.
How Eastern’s Digital Channel Expansion Lowered its Cost of Service
Read how Eastern, a BPO, lowered its cost of service, improved customer experience, and increased contact rates by 79% by creating conversations on SMS.
Keep Up-To-Date on the Latest Contact Center News
Subscribe to our newsletter and stay current on all the latest technological advances in the contact center space.
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
![LiveVox [CX challenges / eBook]](https://livevox.com/wp-content/uploads/2022/11/CX-challenges_eBook.jpg "CX-challenges_eBook")
