Below is an outline of the initiatives that LiveVox and AFF have undertaken over the past five years, as well as their plans for future collaboration. During this five-year journey, AFF has grown by 500%.
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Jeff Jackson, COO at Centauri Health, explains how with Contact Center CRM LiveVox became the source of truth.
In today’s dynamic and ever-evolving business landscape, BPOs continually seek innovative solutions to stay ahead of the curve. As they navigate the intricate balance between efficiency and competition, technology stands out as a pivotal force for change.
The ultimate goal is to use data to create an engagement strategy that triggers the fastest action along the customer journey with the most cost-effective channel.
Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.
Centauri’s Medicaid specialists were able to easily engage with members over a digital channel and then seamlessly switch to a voice conversation for more complex and secure conversations.
By proactively partnering with LiveVox, the company was able to implement a new Interactive Voice Response (IVR) workflow with Natural Language Processing (NLP) technology powered by AI.
American First Finance is a leading consumer lender with its main servicing center located in Dallas, TX. AFF provides lending services to a variety of industries including automotive, furniture, plumbing/HVAC, cosmetics, and flooring.
Performant, a leading healthcare outsourcing services, was seeking a way to improve their competitive differentiator with accelerated implementation times and on-demand campaign changes. By turning to LiveVox, they more than doubled their speed-to-market.
Enterprise BPO optimized customer experience and increased year-over-year sales by 11% with easier access to customer data.
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LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.