Below is an outline of the initiatives that LiveVox and AFF have undertaken over the past five years, as well as their plans for future collaboration. During this five-year journey, AFF has grown by 500%.
IVR
The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
New IVR Implementation Elevated the Customer and Agent Experience
By proactively partnering with LiveVox, the company was able to implement a new Interactive Voice Response (IVR) workflow with Natural Language Processing (NLP) technology powered by AI.
Amid a Pandemic New Credit America Brings a Human Touch to Personal Finance
Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic.
How MedAssist Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic
Healthcare service provider, MedAssist, used SMS and self-service to double Medicaid enrollment screenings during the pandemic.
Contact Center Trends & News
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About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
