Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.
Inbound
Alorica Uses LiveVox to Build Delightful Customer Experiences With Data
Enterprise BPO optimized customer experience and increased year-over-year sales by 11% with easier access to customer data.
BPO Drives Digital Engagement and Increases Revenue
Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%.
Amid a Pandemic New Credit America Brings a Human Touch to Personal Finance
Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic.
How Best Egg’s Move to a Single Platform Helped Unify the Customer Experience
Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and unify the customer experience.
How MedAssist Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic
Healthcare service provider, MedAssist, used SMS and self-service to double Medicaid enrollment screenings during the pandemic.
FNBO Optimizes For A New Normal
FNBO optimized for a New Normal by transitioning 68% of agents to WFH and improving customer data protection.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
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