Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.
Business Intelligence
FinTech Lender Improves Omnichannel Engagement & Customer Satisfaction
American First Finance is a leading consumer lender with its main servicing center located in Dallas, TX. AFF provides lending services to a variety of industries including automotive, furniture, plumbing/HVAC, cosmetics, and flooring.
Telesales Shrinks New Business Implementation Time by 60%
Performant, a leading healthcare outsourcing services, was seeking a way to improve their competitive differentiator with accelerated implementation times and on-demand campaign changes. By turning to LiveVox, they more than doubled their speed-to-market.
Alorica Uses LiveVox to Build Delightful Customer Experiences With Data
Enterprise BPO optimized customer experience and increased year-over-year sales by 11% with easier access to customer data.
Amid a Pandemic New Credit America Brings a Human Touch to Personal Finance
Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic.
How Best Egg’s Move to a Single Platform Helped Unify the Customer Experience
Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and unify the customer experience.
How The Office Gurus Used Speech Analytics to Lower Average Handle Time
Learn how an The Office Gurus used speech analytics to lower average handle time for America’s leading home improvement retail company.
How The Office Gurus Used Speech Analytics to Increase Conversion Rate
Learn how The Office Gurus used speech analytics to increase conversion rates for a leading home warranty company.
FNBO Optimizes For A New Normal
FNBO optimized for a New Normal by transitioning 68% of agents to WFH and improving customer data protection.
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About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With more than 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.
To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
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