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LiveVox WFH Report: 2nd Edition 
The Remote Tipping Point

While some contact centers have experienced success in their remote strategies, there is an evident gap between their perception of work from home and its impact on performance.

In this edition of the Work From Home Report, we collected insights to understand how remote work continues to impact contact center operations in 2021 and what this might mean for post-pandemic strategies.

What’s included in the report:
  • The top WFH challenges of 2021 and their effects on contact volumes, agent productivity, and operational strategies
  • How contact center leaders plan to manage their agent workforce after the dust settles from the pandemic
  • Operational tips for optimizing long-term agent performance
Want to see what 300+ contact center leaders have to say about work from home? 
Complete the form on the right to download the survey report.
LiveVox [Forrester-TLP-Webinar / customer on phone]

Fill out the form to download the report

About LiveVox LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Learn More

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