LiveVox WFH Report: 2nd Edition
The Remote Tipping Point
While some contact centers have experienced success in their remote strategies, there is an evident gap between their perception of work from home and its impact on performance.
In this edition of the Work From Home Report, we collected insights to understand how remote work continues to impact contact center operations in 2021 and what this might mean for post-pandemic strategies.
- The top WFH challenges of 2021 and their effects on contact volumes, agent productivity, and operational strategies
- How contact center leaders plan to manage their agent workforce after the dust settles from the pandemic
- Operational tips for optimizing long-term agent performance
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