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Exclusive Analyst Viewpoint:

Get Ready for the New Era of Customer Experience

“We believe that by 2024, seven in ten customer interactions will combine automated conversational self-service and live agents, reducing costs, time spent and enabling agents to focus on high-value interactions.”

Fundamental shifts in the agent’s role within the customer journey, evolving customer behaviors, and the increased flow of customer data is shaking up the CX landscape. The bar has been raised to deliver more proactive, convenient service that strikes the perfect balance between speed, quality, and customer effort. In this article, Keith Dawson, VP & Research Director at Ventana Research, explores the shifts that are driving the need for next-level customer experiences and shares best practices you can use to help your contact center stand out in the competitive CX-driven market.  

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Download the Ventana article.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.