Resources | Blog
The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Read Our Latest Blog Post
How to Improve Average Handle Time
Average handle time (AHT) is a metric used to measure the amount of time each call or live chat takes in the call center. How is Average Handle Time Measured? Average handle time (AHT) is the amount of time an agent spends handling a customer inquiry from beginning to end. It includes call...
How to Improve Average Handle Time
Average handle time (AHT) is a metric used to measure the amount of time each call or live chat takes in the call center. How is Average Handle Time Measured? Average handle time (AHT) is the amount of time an agent spends handling a customer inquiry from beginning to end. It includes call...
Subscribe to LiveVox Insights
Sign up for the LiveVox newsletter and learn about the latest trends and innovations curated for contact center leaders.
Fill out the form below to sign up:
Why Digital Transformation is Key to Growth
Why Digital Transformation is Key to Growth You’ve probably heard the term so many times that you dismiss it as a buzzword....
22 Metrics & KPIs to Measure Your Ticketing System’s Effectiveness
Tracking metrics and KPIs To be successful, contact centers need a robust, integrated platform that can generate essential...
What is Two-way SMS Messaging and Why do 64% of your Customers Want It?
An Introduction to Two-Way SMS for Contact Centers A two-way SMS platform is one that incorporates outbound and inbound text...
How Your Ticketing System Could Make or Break Your Business
The challenge every business faces When customers have a problem with your business, they either turn to you for help, complain...
Honoring Our Heroes: LiveVox Celebrates Veterans Today & Everyday
Honoring Our Heroes: LiveVox Celebrates Veterans Today & Everyday At LiveVox, we have immense pride for the veterans in our...
Do your Contact Center Challenges Align with Other Financial Enterprises?
Financial Services Contact Center Leaders Reveal 2019 Challenges These 2019 Survey results from 100 financial services contact...
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
