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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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Self Service Metrics to Help Evaluate Performance
Customers want answers to their questions in a convenient and timely manner. According to research, the most important attribute of customer service is fast response time. In order to get solutions quickly, customers prefer the self service options businesses now provide. Self-service tools can...
Self Service Metrics to Help Evaluate Performance
Customers want answers to their questions in a convenient and timely manner. According to research, the most important attribute of customer service is fast response time. In order to get solutions quickly, customers prefer the self service options businesses now provide. Self-service tools can...
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Top Challenges in Healthcare in 2020 and Solutions for 2021
The coronavirus (COVID-19) has been the single greatest challenge to the healthcare industry in 2020. COVID-19 has taken a huge...
Top Challenges in Telecom
The telecommunication industry has always been on the cusp of change and 2020 has been a year that’s amplified that position. It...
Inbound Customer Service Best Practices Backed by Data
Using a data-driven approach to develop your CX best practices ensures you’re both being practical and working from the...
Building a Customer Acquisition Strategy for the NEW New Normal
COVID-19 has altered the world in profound ways, shifting behaviors inside and outside the home personally and professionally....
The Top Challenges in Teleservices for 2020
The teleservices industry finds itself in the unique position of being buoyed rather than...
![[Webinar] STIR/SHAKEN is Shaking Up the Contact Industry: Everything You Should Know about the FCC’s New Requirements](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2020/12/121020_Blog_Stir-Shaken-400x250.jpg)
[Webinar] STIR/SHAKEN is Shaking Up the Contact Industry: Everything You Should Know about the FCC’s New Requirements
The FCC’s June 30, 2021 deadline will be here before we know it so STIR/SHAKEN & call blocking are top of mind for many...
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