Resources | Thought Leadership
The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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While becoming more “customer-centric” is a goal for most contact centers today, few look beyond basic improvements to their...
In our most recent on-demand webinar, we dove into speech analytics 101 to show the powerful ways your call data can be used to...
In our last post I laid out a vision for the future of CRM as one where Sales and Marketing will unify with Support in order to...
In the previous blog in this series, we discussed how the future of CRM will include unification of internal departments from...
On-Demand Webinar: Empowering Agents & Optimizing Performance in Today’s WFH Environment with Lendit Fintech
For teams still adjusting to our new normal, productivity, connection, and job satisfaction can take a hit. The good news is...
Customer service has historically been treated as a cost center, while other departments like sales are revenue generators. The...
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