Resources | Thought Leadership
The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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SpeechIQ Introduction with LiveVox’s Jason Queener
We demoed SpeechIQ, the latest addition to the LiveVox contact center platform suite, at last...
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The Future Of CRM And Why It Still Starts With The Customer
While becoming more “customer-centric” is a goal for most contact centers today, few look beyond basic improvements to their...
On-Demand Webinar: Strengthen Compliance and Optimize the Customer Experience with Speech Analytics
In our most recent on-demand webinar, we dove into speech analytics 101 to show the powerful ways your call data can be used to...
Text And Mobile Messaging- The Customer-Centric Channel Of The Future
In our last post I laid out a vision for the future of CRM as one where Sales and Marketing will unify with Support in order to...
Unifying Sales, Marketing, And Customer Support Via CRM: How To Get It Done
In the previous blog in this series, we discussed how the future of CRM will include unification of internal departments from...
On-Demand Webinar: Empowering Agents & Optimizing Performance in Today’s WFH Environment with Lendit Fintech
For teams still adjusting to our new normal, productivity, connection, and job satisfaction can take a hit. The good news is...
Why CRM Is Keeping Internal Siloes Intact
Customer service has historically been treated as a cost center, while other departments like sales are revenue generators. The...
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