Resources | Thought Leadership
The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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Short and Long Codes, Explained
What are Short and Long Codes for Texting? Shortcodes, long codes, and toll-free numbers (TFN) are...
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Convert On Customer Satisfaction Feedback
Undoubtedly surveys are one of the important tools to track customer satisfaction levels and capture the voice of the consumer....
Addressing the CFPB’s Contact Attempt Limitations
As an ARM executive, you are most likely seeking ways to prepare your business for the Consumer Financial Protection Bureau’s...
Olympic Lessons For Using PBX Systems
We all watched and were amazed by the Olympic athletes in Rio! Do you ever wonder how they get to be so good? Olympians train...
Solving the Hold Time Headache for Healthcare BPOs
Waiting on hold is a very real and expensive problem, especially if you are a revenue cycle BPO handling insurance case...
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