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The Best GIF(t) Is One You Can Share

One of our top analyst reports from 2021. Plus four of our very best eBooks. It’s all right here for you to check out and share with your agents as the year comes to a close.

Enjoy a wide range of topics, including:

A Forrester Consulting Study on Agent Experience and CX

Learn how customer and agent experiences are falling short due to data and integration challenges, and how contact centers can adjust their operational strategies to eliminate gaps within the customer journey.


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A Complete Guide to STIR/SHAKEN

Learn what STIR/SHAKEN is, how it impacts you, and what you can do to improve call deliverability rates while staying on top of compliance.


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An Overview of Omnichannel Compliance

Learn about the importance of omnichannel consent capture, best practices for dealing with elusive TCPA regulation, and TRACED Act and STIR/SHAKEN requirements.


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A Guide to the New CFPB Rules

A short and accessible read, this is a great document to forward to colleagues and associates who could benefit from being brought quickly up to speed with the new rules and their implications.


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An In-Depth Look at Speech Analytics

The ability to analyze conversation sentiment as well speech and text, real-time attributes, and AI capabilities make speech analytics a tool that can truly reveal the voice and experience of the consumer.


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Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.