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The Best GIF(t) is One You Can Share

One of our top analyst reports from 2021. Plus four of our very best eBooks. It’s all right here for you to check out and share with your agents as the year comes to a close.

Enjoy a wide range of topics, including:

  • A Forrester Consulting Study on Agent Experience and CX
  • A Complete Guide to STIR/SHAKEN
  • An Overview of Omnichannel Compliance
  • A Guide to the New CFPB Rules
  • An In-Depth Look at Speech Analytics

Fill out the form for instant access to LiveVox’s best content of the year.

Want to see what this looks like for your contact center?

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Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.