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The Best GIF(t) Is One You Can Share

Two of our top analyst reports from 2021. Plus our very best eBook, tip sheet, and infographic. It’s all right here for you to check out and share with your team as the year comes to a close.

Enjoy a wide range of topics, including:

The Complete Guide to Leading Contact Center Teams

So you want to be a contact center operator? Or maybe you’re already managing a contact center and are looking for ways to develop talent while increasing collaboration across your (remote) team.


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AI-Enabled Customer Care

Enabling self-service can help you meaningfully grow customer loyalty while also improving contact center efficiency and agent effectiveness. See good & bad examples of AI-enabled customer care here.


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Frost & Sullivan’s Take on Omnichannel Customer Engagement

This white paper breaks down the complexities of the agent and customer experience, uncovering the biggest gaps and opportunities that can impact operational performance.


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Gartner® Market Trends: Contact Center Innovations Promise Better Customer Experience Report

Gartner® reveals how leaders are adopting AI technology in creative ways without adding agent headcount or sacrificing service quality.


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9 CX Best Practices Backed by Data

At the heart of top-notch customer service is how contact centers handle inbound interactions. Inbound is where customers recognize a need that requires your help.


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Gartner, Market Trends: Contact Center Innovations Promise Better Customer Experience, Megan Fernandez, Daniel O’Connell, 30th October 2020

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

 

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.