On-Demand Webinar:
Closing the Loop Between Interaction Analytics, Quality Management, and Agent Performance with Speech Analytics
About This Webinar:
By closing the loop between interaction analytics, quality management, and agent performance, speech analytics can enable you to drive a cycle of ongoing performance improvement in your contact center.
Watch this on-demand webinar to learn:
- How to uncover more robust and impactful speech analytics use cases
- How you can use speech analytics to systematically improve key performance metrics and your bottom line
- Ways to transform agent engagement through systematic, data-driven feedback and coaching
- How this strengthens agent development and retention
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