Starter Kit
A Guide to Texting for Customer Service
SMS messaging has the power to take contact center engagement to new heights. But many companies only use texting as a means of sending notifications to customers en masse. What they don’t realize is that customers want to engage and many of their messages are getting unanswered responses.
Our SMS Starter Kit can help with that.
Download our SMS Starter Kit to get started with mobile messaging in the contact center.
What’s inside the Starter Kit
Learn all about customer communication preferences, texting best practices, and how two-way SMS messaging can help you adopt a more conversational engagement strategy.
[/dica_divi_carouselitem][dica_divi_carouselitem title=”Tip Sheet” sub_title=”Messaging and WFH” subtitle_tag=”h5″ button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/02/Tipsheet-Messaging-WFH.png” image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”15px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.14.7″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#getKit” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”]SMS is a critical tool for remote teams. Discover the 11 benefits asynchronous outreach like SMS campaigns can offer your productivity and inbound volume metrics.
[/dica_divi_carouselitem][dica_divi_carouselitem title=”Tip Sheet” sub_title=”SMS Do’s and Don’ts” subtitle_tag=”h5″ button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/02/Tipsheet-SMS-Dos-Donts.png” image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”15px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.14.7″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#getKit” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”]Our SMS Do’s and Don’ts lays out the clear “rules of the road” for SMS in customer service.
[/dica_divi_carouselitem][dica_divi_carouselitem title=”Tip Sheet” sub_title=”SMS Use Cases” subtitle_tag=”h5″ button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/02/Tipsheet-SMS-Use-Cases.png” image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”15px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.14.7″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#getKit” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”]Find out where SMS can have the most impact with these real-life examples of how companies just like yours have realized success.
[/dica_divi_carouselitem][dica_divi_carouselitem title=”Tip Sheet” sub_title=”What to Measure” subtitle_tag=”h5″ button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/02/Tipsheet-What-to-Measure.png” image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”15px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.14.7″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#getKit” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”]When launching a new channel it can be overwhelming deciding how you’ll track success. This guide will help you understand what to measure and why.
[/dica_divi_carouselitem][/dica_divi_carousel]FAQs
What is business text messaging?
Business text messaging is a mode of communication that utilizes Short Messaging Service (SMS) to enable two-way conversations between businesses and customers.
What are business text messaging examples?
Some examples of business text messaging include payment reminders, fraud notifications, survey links, account verifications, appointment confirmations, and promotional offers.
How do you send business text messages from your desktop?
You can easily send business text messages directly from an agent desktop using a cloud-based omnichannel contact center platform. You can send messages directly 1-to-1, or launch mass SMS campaigns to multiple contacts all from the same place.
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