A Guide to Texting for Customer Service
SMS messaging has the power to take contact center engagement to new heights. But many companies only use texting as a means of sending notifications to customers en masse. What they don’t realize is that customers want to engage and many of their messages are getting unanswered responses.
Our SMS Starter Kit can help with that.
What’s inside the Starter Kit
Guide to SMS
Learn all about customer communication preferences, texting best practices, and how two-way SMS messaging can help you adopt a more conversational engagement strategy.
Messaging and WFH
SMS is a critical tool for remote teams. Discover the 11 benefits asynchronous outreach like SMS campaigns can offer your productivity and inbound volume metrics.
SMS Do's and Don'ts
Our SMS Do’s and Don’ts lays out the clear “rules of the road” for SMS in customer service.
SMS Use Cases
Find out where SMS can have the most impact with these real-life examples of how companies just like yours have realized success.
What to Measure
When launching a new channel it can be overwhelming deciding how you’ll track success. This guide will help you understand what to measure and why.
What is business text messaging?
Business text messaging is a mode of communication that utilizes Short Messaging Service (SMS) to enable two-way conversations between businesses and customers.
What are business text messaging examples?
Some examples of business text messaging include payment reminders, fraud notifications, survey links, account verifications, appointment confirmations, and promotional offers.
How do you send business text messages from your desktop?
You can easily send business text messages directly from an agent desktop using a cloud-based omnichannel contact center platform. You can send messages directly 1-to-1, or launch mass SMS campaigns to multiple contacts all from the same place.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.