Starter Kit

A Guide to Texting for Customer Service

SMS messaging has the power to take contact center engagement to new heights. But many companies only use texting as a means of sending notifications to customers en masse. What they don’t realize is that customers want to engage and many of their messages are getting unanswered responses.

Our SMS Starter Kit can help with that.

Customer-centric companies were 60% more profitable than other companies that do not focus on the customer.

Download our SMS Starter Kit to get started with mobile messaging in the contact center.

What’s inside the Starter Kit

FAQs

What is business text messaging?

Business text messaging is a mode of communication that utilizes Short Messaging Service (SMS) to enable two-way conversations between businesses and customers.

What are business text messaging examples?

Some examples of business text messaging include payment reminders, fraud notifications, survey links, account verifications, appointment confirmations, and promotional offers. 

How do you send business text messages from your desktop?

You can easily send business text messages directly from an agent desktop using a cloud-based omnichannel contact center platform. You can send messages directly 1-to-1, or launch mass SMS campaigns to multiple contacts all from the same place.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.