LiveVox [SMS / icon]

HTI Webinar Clip:

SMS is More Defensible Than Voice

Watch this short webinar clip (2 mins) to see LiveVox General Counsel, Mark Mallah, discuss the relative benefits of SMS and Voice for outbound engagement in the context of the TCPA.

His conclusion? With the right safeguards in place, SMS is the more defensible option.

More HTI Webinar Clips

[dica_divi_carousel item_width_auto=”on” item_width=”47%” item_width_tablet=”300px” item_width_phone=”” item_width_last_edited=”on|phone” autoplay=”on” hoverpause=”on” autoplay_speed=”3000″ dot_nav=”on” dot_alignment=”left” item_spacing=”20″ equal_height=”on” advanced_effect=”1″ subtitle_background=”RGBA(255,255,255,0)” item_padding=”||8px||false|false” module_class=”normal” _builder_version=”4.18.0″ _module_preset=”default” title_text_color=”#202a44″ title_font_size=”16px” subtitle_text_color=”#005eb8″ subtitle_font_size=”20px” body_line_height=”1.4em” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” max_height=”215px” max_height_tablet=”” max_height_phone=”” max_height_last_edited=”on|phone” custom_margin=”6px||24px||false|false” custom_margin_tablet=”15px|15px|15px||false|false” custom_margin_phone=”15px|15px|15px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||||false|false” hover_enabled=”0″ global_colors_info=”{}” width__hover_enabled=”off|desktop” sticky_enabled=”0″][dica_divi_carouselitem title=”Webinar Clip” sub_title=”The TCPA Today and How HTI Can Help” subtitle_tag=”h5″ url_new_window=”on” button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/07/TCPA-Today-and-How-HTI-Can-Help.png” module_id=”overlay_unique_id_36247″ image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”25px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.17.4″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#open” border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)”]

The risk of stepping on a TCPA landmine is very real – the wrong-number lawsuits are out there to prove it.

[/dica_divi_carouselitem][dica_divi_carouselitem title=”Webinar Clip” sub_title=”HTI Works Just Like HCI” subtitle_tag=”h5″ button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/06/HTI-Works-Like-HCI.png” module_id=”overlay_unique_id_36253″ image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”25px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.18.0″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#open” hover_enabled=”0″ border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)” sticky_enabled=”0″]

For those familiar with LiveVox’s HCI tool, HTI is going to look very familiar.

[/dica_divi_carouselitem][dica_divi_carouselitem title=”Webinar Clip” sub_title=”12 HTI Use Cases” subtitle_tag=”h5″ button_url_new_window=”1″ image=”https://livevox.com/wp-content/uploads/2022/06/12-HTI-Use-Cases.png” module_id=”overlay_unique_id_38719″ image_position=”image_left” image_size=”32%” tablet_on_top=”on” image_padding=”5px||5px|5px|false|false” image_padding_tablet=”|5px|||false|false” image_padding_phone=”|5px|||false|false” image_padding_last_edited=”on|tablet” content_padding=”25px|15px|5px|15px|false|false” custom_margin=”15px||15px|2px|false|false” _builder_version=”4.18.0″ _module_preset=”default” header_text_color=”#202a44″ header_font_size=”16px” subtitle_font_size=”20px” background_color=”#FFFFFF” background_enable_color=”on” link_option_url=”#open” hover_enabled=”0″ border_width_all_item=”1px” border_color_all_item=”#d9e1e2″ border_width_bottom_item=”3px” border_color_bottom_item=”#005eb8″ box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_color=”rgba(0,94,184,0)” global_colors_info=”{}” box_shadow_color__hover_enabled=”on|hover” box_shadow_color__hover=”rgba(0,94,184,0.51)” sticky_enabled=”0″]

HTI is an extremely versatile tool for many of your organization’s texting needs.

[/dica_divi_carouselitem][/dica_divi_carousel]

LiveVox [HTI / product brief]

Product Brief
LiveVox’s Human Text Initiator (HTI) Solution

Reduce TCPA Exposure and AmplifyOutreach with LiveVox’s Human Text Initiator (HTI) Solution

LiveVox [AI Virtual Agent / thumbnail]

Tip Sheet
SMS Best Practices for Collections

Drive performance and mitigate risk – if you’re not already using SMS, it’s time to start.

LiveVox [Product Brief / HCI & HTI]
Tip Sheet
LiveVox’s Human Call Initiator (HCI®) & Human Text Initiator (HTI)

Two industry-leading outbound systems purpose-built to mitigate regulatory risk and maximize productivity with human intervention.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.