An Award-Winning New Approach to Speech Analytics: Closing the Loop Between Interaction Analytics, Quality Management, and Agent Performance

LiveVox’s SpeechIQ® with Quality Management tool was recently awarded Best Innovation in Customer Experience at Enterprise Connect 2022.

And, it’s not just in the area of Customer Experience where the product can have an impact. By closing the loop between interaction analytics, quality management, and agent performance, SpeechIQ with QM helps allows you to drive a cycle of ongoing performance improvement in the modern contact center.

So, come and find out more by joining our webinar on Wednesday, May 25th. Even if you can’t make it on the day, by registering you will ensure you gain access to the full recording and related resources.

Agenda:

• Introduction to the award-winning SpeechIQ® with Quality Management
• How this will make compliance-focused speech analytics use cases even more robust
• How you can use the capability to systematically improve key performance metrics and your bottom line
• Transforming agent engagement through systematic, data-driven feedback and coaching
• How this strengthens agent development and retention