Transforming the Contact Center Customer Experience Through An Empowered Agent Experience
Watch this on-demand webinar to hear our panel, featuring guest speaker Art Schoeller from Forrester, discuss the latest market research that reveals a new path to improved CX and agent performance.
Check out these informative and appropriate resources while you’re here.
Review the slides that were covered during the webinar.
Forrester Thought Leadership Study
Learn how a contact center platform with embedded CRM capabilities can eliminate data silos for a seamless customer and agent experience.
Forrester Study Infographic
Short on time?
View the key highlights of the survey findings from the Forrester Thought Leadership Study.
LiveVox CRM Overview
Learn more about our purpose-built CRM, which syncs key information across systems to keep the customer at the center of every interaction.
LiveVox Platform Overview
LiveVox seamlessly integrates Omnichannel Communications, CRM, AI, and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.