On Demand Webinar:
Introducing LiveVox U17
The latest and greatest version of our platform, U17, is now generally available for all LiveVox customers to upgrade to.
In our latest release, we expand the power of our fully integrated contact center platform, providing a one-stop shop for organizations needing to support performance-focused customer engagement strategies.
What next?
- Check out the U17 Product Brief for a summary of the key new capabilities introduced in this release
- Review these U17 Upgrade FAQs to understand the how the easy process of upgrading to U17 works.
- Take our U17 training course to understand the key enhancements in LiveVox version U17 software for administrators, managers, supervisors, and agents.
Replay this webinar to learn how we’ve:
- Empowered organizations to deliver best-in-class customer experiences
- Given greater access to key metrics and performance insightsÂ
- Delivered cutting-edge omnichannel communication capabilities
- Built an experience for agents that promotes engagement, performance improvement, and customer-centricity.
![LiveVox [Forrester Study / Contact Centers and AI Technology]](https://livevox.com/wp-content/uploads/2022/09/U17.png "U17")
Featured Speakers
Jason Queener
Senior Director, Business Consulting
LiveVox
Boris Grinshpun
Vice President of Product Strategy
LiveVox
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
