Resources | Industry Analyst Research & Recognition
Transformative Insights From Industry Analysts
See what leading contact center industry analysts are saying about LiveVox, plus market insights, key trends, and expert tips to boost your business.
Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and...
In the business world, one of the richest sources of data is the contact center; data created by the billions of interactions between customers and agents across communication channels, ranging from voice to chat, through online and mobile self-service, and from...
SMS has become a key communication channel that effectively increases customer engagement while driving down costs. Download this Frost & Sullivan tip sheet to ensure that your contact center agents are properly trained to deliver exceptional service when texting...
Frost & Sullivan Explores Key Trends and Features LiveVox in 2021’s North American Contact Center Buyers Guide
Discover how “digital transformation and AI are growth opportunities that spur a more human approach to customer care.”
Watch this on-demand webinar to hear our panel, featuring guest speaker Art Schoeller from Forrester, discuss the latest market research that reveals a new path to improved CX and agent performance.
Watch the webinar recording featuring LiveVox's Director of Marketing, Nick Bandy, Director of Product, Boris Grinshpun, and Frost & Sullivan.
LiveVox Webinar featuring Forrester: Making the Move From Cost Center to Profit CenterWednesday, November 17th, 11 am PT | 2 pm ESTContact centers continue to struggle with transforming their customer service operations from a necessary business expense to a...
Exceptional agent experience is key to improving CX, but many contact centers still fail to deliver true omnichannel customer engagement.
Contact centers rely on data to guide customers to quicker resolutions but more often than not, data silos result in poor customer experiences.
Today’s customers demand seamless engagement with businesses, across all channels. But agents often lack access to the proper tools and resources needed to achieve exceptional CX.
Compliance regulations, spanning across CTIA, CAN-SPAM, CFPB, and PCI, are always evolving, requiring businesses to continuously train and monitor their agents.
Exclusive White Paper: Omnichannel Customer Engagement Has Changed — Has Your Contact Center Evolved With It?This Frost & Sullivan white paper breaks down the complexities of the agent and customer experience in the contact center environment, uncovering the...
A Forrester Thought Leadership Paper: Contact Center Leaders Weigh In on the Top Challenges to Improving the Agent and Customer ExperienceIn late 2020, LiveVox commissioned Forrester Consulting, a leading global research and advisory firm, to evaluate the current...
Integrated contact center as a service (CCAAS) enables omnichannel orchestration. Top 3 ranked benefits of having a CRM and contact center solution from the same vendor
Through three customer interviews and data aggregation, Forrester concluded that LiveVox's contact center platform has the following three-year financial impact.
Trusted By Game-Changing Clients For More Than 20 Years
Recognized By The Contact Center Industry’s Leading Analysts
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security