Industry Analyst Research
Transformative Insights from Industry Experts
Hear what leading industry analysts have to say about LiveVox and learn about the key contact center trends and best practices that will help improve your customer satisfaction, agent productivity, and revenue performance.
Analyst Report:
Aragon Research Names LiveVox a Hot Vendor
LiveVox’s unified suite. ofcutting-edge AI tools is designed to enhance workflows and unlock key data insights to create a seamless customer experience from start to finish.
Webinar Replay
Making the Move From Cost Center to Profit Center
In this webinar featuring guest speaker Max Ball of Forrester, you’ll learn the tools needed to initiate the seismic organizational shift that reframes your contact center as a profit center.
On Demand Webinar
The Total Economic Impact of LiveVox's Contact
Guest speakers Art Schoeller and Nick Ferrif from Forrester join us to discuss how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI and payback in less than 6 months.
Buyers Guide
AI-Powered Omnichannel—Keeping the Customer at the Core
Discover how digital transformation and AI are growth opportunities that spur a more human approach to customer care.
Want to know what it takes to drive contact center growth?
Check out these resources for market insights and tips from industry analysts.
Frost & Sullivan Webinar: Delivering Unmatched CX
Watch the webinar recording featuring LiveVox's Director of Marketing, Nick Bandy, Director of Product, Boris Grinshpun, and Frost & Sullivan.
Forrester Webinar: Making the Move From Cost Center to Profit Center
LiveVox Webinar featuring Forrester: Making the Move From Cost Center to Profit CenterWednesday, November 17th, 11 am PT | 2 pm ESTContact centers continue to struggle with transforming their customer service operations from a necessary business expense to a...
Frost & Sullivan Omnichannel
Exceptional agent experience is key to improving CX, but many contact centers still fail to deliver true omnichannel customer engagement.
Frost & Sullivan Equipping Agents
Contact centers rely on data to guide customers to quicker resolutions but more often than not, data silos result in poor customer experiences.
Frost & Sullivan AX = CX
Today’s customers demand seamless engagement with businesses, across all channels. But agents often lack access to the proper tools and resources needed to achieve exceptional CX.
Frost & Sullivan Compliance
Compliance regulations, spanning across CTIA, CAN-SPAM, CFPB, and PCI, are always evolving, requiring businesses to continuously train and monitor their agents.
Frost & Sullivan: Omnichannel Customer Engagement Has Changed
Exclusive White Paper: Omnichannel Customer Engagement Has Changed — Has Your Contact Center Evolved With It?This Frost & Sullivan white paper breaks down the complexities of the agent and customer experience in the contact center environment, uncovering the...
Forrester: Improving the Agent and Customer Experience
A Forrester Thought Leadership Paper: Contact Center Leaders Weigh In on the Top Challenges to Improving the Agent and Customer ExperienceIn late 2020, LiveVox commissioned Forrester Consulting, a leading global research and advisory firm, to evaluate the current...
Infographic: Transforming the Contact Center — Featuring Forrester
Integrated contact center as a service (CCAAS) enables omnichannel orchestration. Top 3 ranked benefits of having a CRM and contact center solution from the same vendor
Forrester Total Economic Impact Infographic
Through three customer interviews and data aggregation, Forrester concluded that LiveVox's contact center platform has the following three-year financial impact.
Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months
Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months with LiveVox’s Contact Center PlatformLiveVox commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to evaluate the return on investment for contact centers that use...
Providing Industry Resources for Businesses Like You
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
—Senior Director of Operations, Consumer Finance
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
—COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“One person in our business can now manage what we’re doing because we’ve been able to automate everything with LiveVox. Before, three to five people were supporting these manual processes, plus outside vendors, just to maintain the operational administration of the system.”
—Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/Frost-and-Sullivan-TipSheet.jpg "Frost-and-Sullivan-TipSheet")
![LiveVox [Ventana / Viewpoint article]](https://livevox.com/wp-content/uploads/2022/06/Ventana-Viewpoint_article.jpg "Ventana-Viewpoint_article")
![LiveVox [Ventana / Q and A article]](https://livevox.com/wp-content/uploads/2022/06/Ventana-Q-and-A_article.jpg "Ventana-Q-and-A_article")
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/05/SMS-Messaging.jpg "SMS-Messaging")
![LiveVox [Frost & Sullivan / Compliance Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_compliance-video.jpg "Frost-and-Sullivan_compliance-video")
![LiveVox [Frost & Sullivan / AX CX Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_AX-CX-video.jpg "Frost-and-Sullivan_AX-CX-video")
![LiveVox [Frost & Sullivan / Agents Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Equipping-Agents-video.jpg "Frost-and-Sullivan_Equipping-Agents-video")
![LiveVox [Frost & Sullivan / Omnichannel Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Omnichannel-video.jpg "Frost-and-Sullivan_Omnichannel-video")
![LiveVox [Tools to Address the New CFPB Rules / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI.jpg "Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI")