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On-Demand Webinar

Making the Move from a Cost Center to a Profit Center

Watch this on-demand webinar, featuring guest speaker Max Ball from Forrester to learn how contact centers are transforming into revenue-generating machines by focusing on customer-centric metrics and harnessing the power of speech analytics, AI, and more.

    LiveVox [Forrester TEI Study / first 3 pages]

    Watch the Recording

    Post-webinar Q&A with Guest Speaker & Forrester Analyst Max Ball

    We sat down with guest panelist Max Ball to continue the conversation and uncover key points when making the case for reinventing your contact center as a profit center to leadership.

    Forrester Total Economic Impact(™) Study

    Learn how to transform your business with LiveVox’s Contact Center Platform, powered by a purpose-built CRM, in this commissioned study conducted by Forrester Consulting.

    A Data-Driven Approach to Turning Customer Insight into Action

    Learn how to optimize demand generation and sales performance by unifying customer data and maximizing personalization to make your customer experience a true differentiator.


    LiveVox Platform Overview

    LiveVox seamlessly integrates Omnichannel Communications, CRM, AI, and Workforce Optimization to create better customer experiences and improve agent performance while achieving the highest levels of risk mitigation and data security.

    LiveVox Platform Brochure

    Why LiveVox?

    Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

    Frictionless Agent & Customer Experiences

    Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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    One Unified Platform

    All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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    Comprehensive Risk Mitigation

    LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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    Easy Integration

    Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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    Reduced Total Cost of Ownership

    Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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    A Partnership You Can Trust

    LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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    LiveVox is proud to be both PCI and SOC 2 Compliant.