Making the Move from a Cost Center to a Profit Center
Watch this on-demand webinar, featuring guest speaker Max Ball from Forrester to learn how contact centers are transforming into revenue-generating machines by focusing on customer-centric metrics and harnessing the power of speech analytics, AI, and more.
Watch the Recording
Post-webinar Q&A with Guest Speaker & Forrester Analyst Max Ball
We sat down with guest panelist Max Ball to continue the conversation and uncover key points when making the case for reinventing your contact center as a profit center to leadership.
Forrester Total Economic Impact(™) Study
Learn how to transform your business with LiveVox’s Contact Center Platform, powered by a purpose-built CRM, in this commissioned study conducted by Forrester Consulting.
A Data-Driven Approach to Turning Customer Insight into Action
Learn how to optimize demand generation and sales performance by unifying customer data and maximizing personalization to make your customer experience a true differentiator.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.