Frost & Sullivan Explores Key Trends and Features LiveVox in 2021’s North American Contact Center Buyers Guide

Discover how “digital transformation and AI are growth opportunities that spur a more human approach to customer care.”

Key trends. Industry insights. It’s all available in Frost & Sullivan’s latest Contact Center Buyers Guide for North America.

In this Buyers Guide excerpt, Frost & Sullivan examines how digital transformation and AI are impacting contact centers and the customer experience. The excerpt also features an in-depth analysis of LiveVox’s portfolio, key strengths, and recommendations to contact center buyers.

See the advantages LiveVox has to offer, according to the analysts, including:

  • CX-focused solutions built for AI-enhanced omnichannel communications and workforce engagement management (WEM)
  • A flexible public/private cloud approach that optimizes scalability, reliability, and data security
  • Seamless integration of Omnichannel, AI, CRM, and WEM in a single unified platform
  • A full suite of feature-rich and cost-effective capabilities with provable ROI and competitive TCO, with minimal reliance on IT.

 

Download this free report now to find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.

LiveVox [Forrester TEI Study / first 3 pages]

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“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”

—Senior director of operations, consumer finance

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can be efficient and nimble now while empowering our agents with the tools and data they need to be successful.”

—COO, financial services

Want to see what this looks like for your contact center?

LiveVox [calculator laptop / estimate ROI]

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.